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United Kingdom
Ordered before 16.00, free delivery within 48 hours. Immediate shipping!
How can we help?
- Contact
- Support
- Shipping
- Product details
- WhatsApp: +31 6 3837 9463
RETURN TO SHOP
CONTACT US
Our contact form is the easiest and fastest way for asking questions or requiring your order status. You will receive a response within 24 hours.
E-MAIL-ADDRESS
Please note that the contacts given below is for their appointed area only.
BUSINESS ENQUIRIES
SOCIAL MEDIA ENQUIRIES & SPONSORING
In your inquiry, please provide info about why we should sponsor you, as well as links of your homepage, FB Fan Page, Twitter, Blog, Instagram, etc..
pr@xmasdeco.com
NEW RETAILERS & AGENTS
CUSTOMER SUPPORT
WhatsApp: +31 6 3837 9463
(Mon-Fri: 10.00-13.00 )
ADDRESS
Logistic address The Netherlands
Van de Ende Transport
Fultonstraat 9
2691 HA 's-Gravenzande
The Netherlands
Registration number: 08268583
Box-Companies Ltd.
72 High Street Haslemere Surrey
GU27 2LA London
United Kingdom
SUPPORT How can we help you?
PRODUCT QUESTIONSClick here for more information about our products, product parts and specific product terms.
FREQUENTLY ASKED QUESTIONSIf you have other questions then the FAQ below, please complete the contact form on our website. We have a 24hour reply policy.
PAYMENT AND DELIVERY- What are the shipping costs?
- How long for delivery?
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All products are delivered daily (Monday till Friday). For orders before 4pm they are sent the next working day. See the table below for the expected delivery day.
Of course we keep you well informed about the delivery of the products, so you know when to expect them. We also send you a Track & Trace code after sending, so that you can follow the delivery.Country
Austria
Belgium
Denmark
France
Germany
Italy
Luxembourg
Poland
Portugal
Spain
Sweden
Switzerland
Czech Republic
United KingdomDelivery Time
72 hour
24 hour
48 hour
48 hour
48 hour
72 hour
24 hour
72 hour
72 hour
72 hour
72 hour
72 hour
72 hour
48 hourDelivery costs to other countries upon request.
'please contact me'
info@xmasdeco.com
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- Delivery or Self Collect?
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For the delivery of our products we rely on GLS, one of the largest transportation companies in Europe. GLS, with deliveries of over 300 million packages per year, guarantees reliability, speed and secure delivery of our products.And that is important as our customers want to receive their Christmas orders in time!Your order will be delivered to your home from Monday to Friday (no deliveries on Saturday and Sunday). If you are not at home to receive your delivery, your package will again be delivered the following working day. If you also miss this offer then the delivery person leaves his contact details, after which you can make an appointment or pick up the package elsewhere.It is not possible to collect the package yourself.
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- Payment Terms
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We offer a wide range of payment options, per country, for you to choose from. We accept payment via well known credit cards such as iDeal, Carte Bleue, Paypall, Bank Transfer and DIRECTebanking.For some payment options we will charge a surcharge. We will clearly indicate this during the ordering process.
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- How do I trace my order?
- How can I log-in?
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You can place your orders without the use of your name or a password on Xmasdeco.com.If you wish, you can create an account with your first order. With that you can log in and, for example, follow your order. You can also use previously entered address data when placing new orders.
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- I forgot my password?
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In case you forgot your password, click here to request a new password.
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- What about the guarantee?
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All products have a one year guarantee from date of delivery. Please contact our customer service via the contact form and mention the order number. To claim a guarantee you need the invoice. We will send this via email after placing the order. Naturally, the normal traces and damage due to improper use are not covered by the guarantee.
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- How can I return any items?
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As a consumer you can return products within 14 days after the order. Of course, the product must be unused, and the packaging is still completely intact. Before sending products back, it is important to submit a return request. You can do this by filling in the contact form. Please clearly state the order number and the reason for return. The request will be answered within 24 hours. The costs for return are for own account and are £ 22.50 per package. With warranty or exchange we take the already made delivery and payment costs for our account. The return process takes place via a Pick up and return arrangement via GLS.A return payment will be refunded to your account within 14 days after receipt of the return products (minus the costs of the return), provided the packaging is in good condition and completely returned. If this is not the case, we will contact you within 48 hours. If you have any questions please contact us in advance via the contact form.Please note: for products that have been used and / or products that are returned in packaging that is no longer usable, we will charge costs for new packaging. Depending on the box, this can vary between £ 4.50 and £ 17.50.
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- In case I have a complaint?
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If your complaint concerns the quality or the condition of the delivered items within the return period of 14 days, you can use the contact form and request a return. Please clearly describe the defect or complaint and state the order and invoice number! If you have other complaints, please contact our customer service. Our contact form is therefore the simplest and fastest. You will receive a response the same day!You can also send an email to info@xmasdeco.com.
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- How secure are my private details?
- Privacy Policy
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We are very careful with the information you provide us, such as your name, address and other details. Please read our 'privacy policy' for details.
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CUSTOMER SUPPORT
info@xmasdeco.com
© 2018 xmasdeco
© 2018 xmasdeco
ABOUT US
Xmasdeco.co.uk is a brand created by The Xmas Designers. The Xmas Designers have more than 10 years of experience supplying professional christmas decorations to various businesses. We want to share our vision on christmas by offering a range of superb professional christmas products.
CHECKOUT SECURELY
Credit card details and private data is handled securely at all times.
All Xmasdeco payments are processed by payment service provider Mollie, The leading European supplier of online payment solutions.
All Xmasdeco payments are processed by payment service provider Mollie, The leading European supplier of online payment solutions.
